Privacy Policy
Last updated: 2026-05-02
Bi-State Air Duct Cleaning, located in St. Louis, MO, is committed to protecting your privacy. This Privacy Policy outlines our practices regarding the collection, use, and sharing of information, compliant with GDPR (General Data Protection Regulation) and CCPA (California Consumer Privacy Act).
Information We Collect
We collect information to provide and improve our services. This includes:
- Personal Information: Name, email address, phone number, and physical address when you contact us or schedule a service.
- Payment Information: Billing information for processing payments safely and securely.
- Service Details: Information about your property and specific service requests or preferences.
- Usage Data: Information on how you interact with our website, including IP address, timestamps, and browser information through cookies and similar technologies.
How We Use It
The collected information is utilized for various reasons:
- To provide and manage our air duct and HVAC cleaning services.
- To process transactions and send notifications related to your service requests in areas like Mehlville, Green Park, and Oakville.
- To improve our services and website functionalities based on usage data.
- To communicate with you about promotions, updates, and offers (with your consent).
Sharing with Third Parties
We do not sell your personal information. However, we may share your information with:
- Service Providers: To assist us in providing services, such as payment processors and scheduling platforms.
- Legal and Compliance: If required by law or to protect our rights and interests.
- Business Transfers: In connection with, or during negotiations of, any merger, sale of company assets, or acquisition.
Data Retention
We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy or as required by law. Once the information is no longer needed, we will securely delete or anonymize it.
Your Rights (GDPR/CCPA)
If you are in the EU or California, you have specific rights regarding your personal data:
- Access: Request a copy of your personal information.
- Rectification: Request corrections to any inaccurate or incomplete data.
- Deletion: Request deletion of your data, subject to legal restrictions.
- Data Portability: Request transfer of your data to another service provider.
- Opt-Out: Opt-out of personal data sales (CCPA) or processing (GDPR).
To exercise these rights, please contact us at [email protected].
Cookies
Our website uses cookies to enhance user experience. You can choose to accept or decline cookies but doing so may prevent you from taking full advantage of the website.
- Essential Cookies: Necessary for website functionality.
- Analytics Cookies: Help us improve website performance and user experience.
Children's Privacy
Bi-State Air Duct Cleaning does not knowingly collect personal information from children under 13. If you believe that a child has provided us with personal information, please contact us immediately.
International Transfers
If you are accessing our services from outside the United States, please be aware that your information may be transferred to, stored, and processed in the U.S., where our servers and central operations are located.
Security
We have implemented appropriate technical and organizational measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or method of electronic storage is 100% secure.
Changes
We may update our Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. Please review this policy periodically for any updates.
Contact
For questions or concerns about this Privacy Policy, please contact us:
- Email: [email protected]
- Address: Lemay Mnr Ct, St. Louis, MO
This Privacy Policy applies to all services offered by Bi-State Air Duct Cleaning in areas such as Saint George and beyond.